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New Contributor
yahyaoui
Posts: 3
Registered: ‎11-17-2010
My Device: curve 8250

Mail access denied

Hi everyone,

 

I recently modified my gmail password.

When I tried to set the new password on my BB, I got this message:

"Your device encountered a problem with this application's server"

 

what should I do?

thx in advance

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,176
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Mail access denied

Hi and Welcome to the Forums!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your BIS conduits for the affected email accounts. You also could contact your carrier for formal support as they manage your BIS account/system.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
yahyaoui
Posts: 3
Registered: ‎11-17-2010
My Device: curve 8250

Re: Mail access denied

Thanks for your answer. Although, It didn't work.

I executed exactly what you have suggested and my prolem persisted.

 

Can you have an other clue?

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Hall of Famer II
sdgardne
Posts: 47,176
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Mail access denied

Hello again,

 

OK, since you executed everything exactly as I instructed, what happened with the last two things (removing and re-creating the BIS configuration for that email account, contacting your carrier for formal support)?

 

Thanks


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
yahyaoui
Posts: 3
Registered: ‎11-17-2010
My Device: curve 8250

Re: Mail access denied

Thanks for follwoing with me,this issue.

 

After executing what you recommanded, I always had the same error message.

I called my customer service, and they fixed ther pb, but it took 2 days to do so.

They didn't explained what they did.

 

Thanks for your support and hope you very nice BB trip

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