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New Contributor
Posts: 2
Registered: ‎03-27-2010
My Device: Storm2 9520
Accepted Solution

My BB hung.

[ Edited ]

My blackberry hung all of 5 hours after I bought it. It's a Storm 2 9520, and it hung while I was trying to set up an email account with it.


Although I could press the hang up key and get it to the home screen, the setup wizard app still runs in the background. And every time I return to the app to try again, or to try to close it, the screen goes black till I press the hang up key again.


I've switched the phone off and on again, even waited overnight, but nope, the setup wizard is still hovering there in Switch Applications, waiting to freeze my phone once I press it.


Another problem: It only gives me the option to set up a new Enterprise email account. I DON'T want an Enterprise account, I want to link up my personal email account.


I have read the manual 3 times over! Nothing helps! I'll be super grateful if someone can help. Otherwise I'll be returning this disappointing piece of rubbish phone that I don't know how to use. I'm a new Blackberry user and I have to admit that I'm really disappointed unfamiliar with my BB :smileysad:

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BB hung.

1. Reboot the device. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.


2. You MUST have the BlackBerry Data Plan on your account to get the personal email setup icon on the devcie. This is covered thousands of times in this forum. Call your mobile provider to get that added to your account.


3. The 9520 is a great piece of technology. Feel free to ask questions here about what you need.


If you think it's rubbish, return it and get yourself a kiddie phone and enjoy.

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New Contributor
Posts: 2
Registered: ‎03-27-2010
My Device: Storm2 9520

Re: My BB hung.

Ahh. I did get a data plan, which was why I was confused about not getting the personal email icon. But I called the provider people and they said it'll take a while to activate, so maybe I just need patience!


The hanging problem is solved though. Took out the battery like you advised and it's ok now! I have heard many good things about the BB but having mine hang on me the first day I get it did not give me a good first impression. Hopefully that'll go away as I get to know the phone better.


Thanks for the help.