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Hi asgiles and welcome to the BlackBerry Support Community Forums!
During the backup process, does it hang on a specific database? If so, let me know which database it hangs on. Also, have you tried doing a separate backup first?
Thanks.
-CptS
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Thanks alot for the help but I ended up finnally finding a rogers rep that could talk me through it.. she thinks there was a glitch on one of my programs or something which made it stop in the middle of backing up my phone. Threrefore, I had to selectively back up my phone, but it got the job done.
