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Contributor
mobifree
Posts: 23
Registered: ‎03-28-2011
My Device: Bold 9700
My Carrier: Rogers

Re: New Message Icon - Can't find the messages! :)

Go into the messages folder and press the letter U (for Unread) if it gives you a "No unread messages in list" alert, then you may have to wipe the device to get rid of the indicator.

 

I've had this a half dozen times over the course of my life owning Blackberry devices.

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New Member
GeniaNC
Posts: 1
Registered: ‎04-14-2011
My Device: Curve
My Carrier: Verizon

Re: New Message Icon - Can't find the messages! :)

OMG!  Thank you so much.  I've been staring at this message indicator and couldn't find the darn message.  It was driving my OCD self CRAZY!!!!  I thought I had already done this but apparently I didn't.  I checked saved messages and there it was.  Thank goodness!!

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New Member
art123
Posts: 1
Registered: ‎08-18-2011
My Device: Blackberry Curve 9300 3G
My Carrier: Vodafone

Re: New Message Icon - Can't find the messages! :)

If the problem is still unsolved ...

 

I had similar issues with my Blackberry Curve 9300. But this started after I had used the "Delete prior" command. i.e. Originally it was showing all messages but after using this command only the unread icon started coming up and the inbox appeared to be empty. (My BB is configured for office mails).

 

What I did was to search for the message as explained by many others in reply to your post and then I sent a reply to that message (to my own gmail i.e. personal account).

 

After that it started to show messages again!

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New Member
larrazabal
Posts: 1
Registered: ‎08-20-2011
My Device: Storm 9800
My Carrier: Telcel

Re: New Message Icon - Can't find the messages! :)

On my Torch "messages" folder, within "options" and then "Message Display and Actions" my Display Style was set on "Group by Subject". Although useful, this mislead me because the latest grouped message was read but there was an older message from this sender that I didn't read. Thanks for your help. It was a solution..

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New Member
ariane_stewart
Posts: 1
Registered: ‎08-27-2011
My Device: blackberry curve8520
My Carrier: o2

Re: New Message Icon - Can't find the messages! :)

i did this and found my messages but do i have to go through all this everytime i receive a text message just to read it because new messages are still not coming up in my inbox. help please??????

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Hall of Famer II
sdgardne
Posts: 47,688
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: New Message Icon - Can't find the messages! :)

[ Edited ]

Hi and Welcome to the Community!

 


ariane_stewart wrote:

i did this and found my messages but do i have to go through all this everytime i receive a text message just to read it because new messages are still not coming up in my inbox. help please??????


 

Depending on your OS level, your device OS may have an option to dictate what shows in Messages (it's not "inbox"):

 

 

    • Homescreen > Messages > blackberry_logo.jpg > Options > (Main Message List Settings) or (Inbox Settings) or (Inbox Management) > uncheck what you want to suppress in Messages

If you have separated SMS/MMS from the main Messages app, then there should be a separate icon for those. If not, maybe you moved or hid it?

 

Good luck!


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New Contributor
alanrobinsonleigh
Posts: 3
Registered: ‎09-15-2011
My Device: 8700v
My Carrier: o2 uk

Re: New Message Icon - Can't find the messages! :)

 also have this problem on the 8700v and have followed all tips on this post but still wont go away

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New Contributor
alanrobinsonleigh
Posts: 3
Registered: ‎09-15-2011
My Device: 8700v
My Carrier: o2 uk

Re: New Message Icon - Can't find the messages! :)

solved. battery pull did the trick

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New Member
prash_hinge
Posts: 1
Registered: ‎09-16-2011
My Device: Blackberry Perl 9910
My Carrier: Mobily

Re: New Message Icon - Can't find the messages! :)

I was able to find the unread message bu going to the menu-show all. When I did this the Blackberry message box got displayed an the messages and update message was there in that mail box. I deleted the messages and the New message icon was gone. I hope this resolves your issue too.
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New Member
cgb002
Posts: 1
Registered: ‎05-03-2012
My Device: Bold 9000
My Carrier: Virgin

Re: New Message Icon - Can't find the messages! :)



New instructions...

 

    • KB21879How to search for unread messages on the BlackBerry smartphone

 

Good luck and let us know!

 

  -  -  -  -  -  -  -

 

Anyone had any luck with this? Tried all the above and still nothing - anymore suggestions?

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