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New Contributor
NeilB248
Posts: 2
Registered: ‎10-02-2013
My Device: Bold 9900
My Carrier: Tesco

New software update 7.1 bundle 2807

Has anyone else had problems with this update. After 21/2 hours of download to update the Desktop software announce it could not communicate with my device (bold 9900). Device crashed with software Issue. tried re-loading twice & both failed with same issue. Re loaded with older version and device worked within 40 minutes.

Using PC with Windows 8 and destop version 7.1.0.41. Never had an issue with the updates in the last 4 years of using Blackberrys & been well impressed ... but this one???

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Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: New software update 7.1 bundle 2807

Hi NeilB248

 

Downgrading

 

downgrading the OS you can try those simple steps :

 

1.Locate and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC

 

3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe

 

      Downgarde will continue then After Installation of New OS restore your backup using BlackBerry desktop

Software.

_______________________________________

 

As you already downloaded the OS pack so you can skip # steps 1 , and continue with the rest .But please note don't Install multiple OS pack on your PC , if you already have any other OS pack install in your PC other then the one you'll be using  then Uninstall it .

 

VIA |prince2012 Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Downgrading-to-OS-5/m-p/2510783#M153753

 

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New Member
fhamelin
Posts: 1
Registered: ‎10-08-2013
My Device: Curve - Bold - 10
My Carrier: Roger's - Bell

Re: New software update 7.1 bundle 2807

Definitely something wrong with this update.

We’ve tried updating 4 devices and all of them returned either app error 200 or 606.

Re-installed desktop manager and downloaded the updates also and same result every time.

Support was unable to assist with the issue.

Ended up reverting to older OS version to get the device up and running.

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New Contributor
4xFord
Posts: 2
Registered: ‎10-16-2013
My Device: Blackberry Bold 9900
My Carrier: 5198328948

Re: New software update 7.1 bundle 2807

I also blindly went ahead and tried to update my Bold 9900 only to have major errors. When the previous software was reloaded my desktop doesn't recognize my phone (connect) and I end up in an endless loop unable to restore to my last backup. The previous software bundle states it loaded properly, any ideas?

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New Contributor
NeilB248
Posts: 2
Registered: ‎10-02-2013
My Device: Bold 9900
My Carrier: Tesco

Re: New software update 7.1 bundle 2807

I had this cycle too, in the end I repaired without back up OS only and restored to the previous operating system. When it finished I closed down computer & phone, re booted both then re-connected. In my case it then recognised the phone _ which I was then able to do a sync & restore from back up (refusing the upgrade).

I think it may have been more luck than judgement but my 9900 works perfectly now ... good luck

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New Contributor
4xFord
Posts: 2
Registered: ‎10-16-2013
My Device: Blackberry Bold 9900
My Carrier: 5198328948

Re: New software update 7.1 bundle 2807

Thank-you, I'll set aside an evening and try it again.
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