05-09-2012 11:48 AM
05-14-2012 02:12 PM
Welcome to the BlackBerry Support Community
The following article should help you regarding Microsoft® Outlook® missing as a translator when attempting to configure synchronization with the BlackBerry® Desktop Software:
Microsoft Outlook is unavailable as a translator when synchronization options are configured on the BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB02362
We hope this helps.
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05-15-2012 02:13 PM
Thank you for your help. I now can't even get into my desktop software. It's telling me "Before you begin, verify that your current BlackBerry device is connected to your computer"
I updated the software on my device to the most recent that was available when I could connect with my Desktop Software.
I checked my cord and I have no problem charging my BB on my computer. I also tried another cord and no luck connecting with the desktop software. I've also tried removing the battery from my BB and trying again, but no luck.