10-05-2011 04:49 AM
I got a 9300 in August and instantl upgraded to OS 22.214.171.1242. Strangely my text messages would get deleted in 30 days. I tried to find a solution in the manual, online and on the helpline but all of them said to change the days in the options menu which was NOT there. Then Feroz from helpline asked me to change the software to OS 126.96.36.1995. I did that and still the problem persists. I am very frustrated and to my utter despair, when I called to escalate this matter, Prem in the helpline disconnected the call 3 times.
This just says how professional this organisation is and how much they care for customer issues.
If there is anyone who has come across this and has a solution, please help. I am in a situation where I cannot buy a new phone else I would have thrown away this piece of trash. Alternatively if you have email address of someone who I can approach to ask for help who treats us like customers, please share.
Thanks in advance
12-05-2012 07:44 PM