BlackBerry® Device software

[Ali-haidr50]

Hello, I have problem with my blackberry device which may not be be that common. I want to re-install OS5 for it but the problem is, it freezes on the white screen with blackberry in it, and the device cannot connect to my laptop. I have downloaded BBSAK but still cannot find it. There is no problem with the memory card. i think the problem would be a broken file from the app world (a theme i suppose) which caused the OS to crash. Please help.

sincerly, Ali

[sdgardne]

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to either remove the offending app and/or proceed with your OS reload.

Otherwise, this might be helpful:

• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

Good luck and let us know!

[Ali-haidr50]

Hi, i tried to boot in safe mode but no luck. I'll try the force detection and see how it goes.

Thank you.

[Ali-haidr50]

Hi, well still no luck with it. I left the the updater to finish the work, but after 5 hours i came back to it and the updater is stuck on (loading module "net_rim_theme_precision_zen_320x240_b_01.cod" i don't know if it has something to do to the device. does it mean that this module is what causing the problem?

[Ali-haidr50]

Success!  my device is now working thanks to the app loader

Thanks for the help

[sdgardne]

You are most welcome...enjoy!