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New Contributor
Ali-haidr50
Posts: 4
Registered: ‎07-23-2012
My Device: Curve 8520

OS5 Re-install problem on Curve 8520

[ Edited ]

Hello, I have problem with my blackberry device which may not be be that common. I want to re-install OS5 for it but the problem is, it freezes on the white screen with blackberry in it, and the device cannot connect to my laptop. I have downloaded BBSAK but still cannot find it. There is no problem with the memory card. i think the problem would be a broken file from the app world (a theme i suppose) which caused the OS to crash. Please help.

sincerly, Ali

Hall of Famer II
sdgardne
Posts: 48,813
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: OS5 Re-install problem on Curve 8520

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to either remove the offending app and/or proceed with your OS reload.

 

Otherwise, this might be helpful:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Ali-haidr50
Posts: 4
Registered: ‎07-23-2012
My Device: Curve 8520

Re: OS5 Re-install problem on Curve 8520

Hi, i tried to boot in safe mode but no luck. I'll try the force detection and see how it goes.

Thank you.

New Contributor
Ali-haidr50
Posts: 4
Registered: ‎07-23-2012
My Device: Curve 8520

Re: OS5 Re-install problem on Curve 8520

[ Edited ]

Hi, well still no luck with it. I left the the updater to finish the work, but after 5 hours i came back to it and the updater is stuck on (loading module "net_rim_theme_precision_zen_320x240_b_01.cod" i don't know if it has something to do to the device. does it mean that this module is what causing the problem?

New Contributor
Ali-haidr50
Posts: 4
Registered: ‎07-23-2012
My Device: Curve 8520

Re: OS5 Re-install problem on Curve 8520

[ Edited ]

Success!  my device is now working thanks to the app loader :smileyvery-happy:

Thanks for the help :smileyvery-happy:

Hall of Famer II
sdgardne
Posts: 48,813
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: OS5 Re-install problem on Curve 8520

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code