BlackBerry® Device software

[LeahArzu1]

I've just tried to update my software from the application on my phone and it is not working. It has been saying for four hours that it is backing up all my data and is stuck on 14%. I've tried everything, taken the battery out, turning the phone on and back on again, taken my sim card out, plugging it in to my computer, but nothing seems to be working. I really do need my phone for important phone calls but can't because its not doing nothing.

[sdgardne]

Hi and Welcome to the Community!

(Credit JSanders)

There are two methods of recovery for you to try:

One:

• Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
• You will get three option Retry, Update Or Cancel, then click on update.
• Once it is to the stage of the update "initializing handheld", then insert battery.
• If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

• Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
• Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
• IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
• Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck!