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New Contributor
berke
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780
Accepted Solution

Problem of home screen after update

I updated my device software. After update when two or more new messages appear on home screen, I can see only first line of messages. I write a mention to @BlackBerryHelp but noone reply my tweet, so I tried to sent a direct message but it is impossible because I can send direct message to my followers. I add a screen munch to my tweet, also I add munch here(bottom). 

 

current version is 6.0 Bundle 2949

 

 

My problem

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

[ Edited ]

Do a search for unread messages using the steps here:

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB21879&sliceId=2&cmd=displayKC&d...

 

It will find that second "hidden" item.

Not sure why @BlackBerryHelp didn't respond.  Seems kind of frustrating if they won't respond.  They probably get a lot of requests all the time, but still no excuse.  :smileysad:

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New Contributor
berke
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

[ Edited ]

This is not solution. First unread message is white, but second unread message is black. So I can't see. Before update all of unread message are white.

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

Have you tried a battery pull?  Can you delete or mark them as read and see what happens on your next set of messages?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
berke
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

When somebody write his problem, @BlackBerryHelp want to sent direct message to him.

It is from Twitter Help Center
Definition: A direct message (DM) is a private message sent via Twitter to one of your followers. You can only send a direct message to a user who is following you; you can only receive direct messages from users you follow.
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New Contributor
berke
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

Unfortunately I tried, but problem isn't solved
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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

Gotcha, so everytime you receive 2 new messages, 1 is white, the other is black?

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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New Contributor
berke
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

I tried 3 message mark unread and it is solved.

Thanks for your help. This forum is more successful then @BlackBerryHelp.
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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

:smileyhappy:  Wondering if they are hiring!

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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