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New Contributor
andyhrtn
Posts: 2
Registered: ‎11-21-2012
My Device: Curve 9380

Problem with OS 7.1

I have Curve 9380,I upgraded the OS through blackberry dekstop,everything seems to be fine till I found out I got a little problem with networking..
I can not use bbm through wi-fi anymore though I have the mobile BIS activated,which worked before on OS 7.0,and I can not open all the menus under manage connections panel such as "network and connections,service status,wi-fi network, and options"..all of them will be ended up with the hang state of the phone if I try to open them
I really hope if there is someone who can share to solve this problem..
Thanks in advance
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Problem with OS 7.1

There's no known issue concerning what you've said, as far as I know. Doing a battery pull should allow you to open your complete Manage Connections menu. To do a proper battery pull, remove your battery while your phone is powered on then replace it.


Let us know if that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
andyhrtn
Posts: 2
Registered: ‎11-21-2012
My Device: Curve 9380

Re: Problem with OS 7.1

[ Edited ]

Edited...menus are available to be opened by now..

But the wi-fi problem remains the same..
The full story is :
I have my BIS activated through mobile network,but it's hard to get signal here,so I usually used wi-fi from my router for bbm,but after I upgraded to OS 7.1, I can not do that anymore :s
I tried to find in google,tried to delete the saved network,tried to restart hundreds time,and still no solution
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