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New Contributor
coldpatrix
Posts: 5
Registered: ‎11-17-2011
My Device: Blackberry Torch 9860
My Carrier: Wind

Problems receiving e-mails on Hotmail account while Windows Live Messenger is working on a pc...

Dear all,

 

it happens that when I have my Windows Live Messenger opened on my pc and fully working, I cannot receive the emails on my Hotmail account on my BB Torch 9860.

 

Is there any chance to fix this issue? 'Cause when I close Windows Live Messenger, the e-mail box works properly...

 

Thanks in advance for your support!

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Hall of Famer II
sdgardne
Posts: 47,625
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems receiving e-mails on Hotmail account while Windows Live Messenger is working on a pc...

Hello,

 

This KB addresses that situation:

  • KB15747 Email message delivery is delayed because of an integrated Windows Live Hotmail account on the BlackBerry smartphone

As you see, it is WAD -- Working As Designed. Further, that "design" is not RIM's.

 

Good luck!


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New Contributor
coldpatrix
Posts: 5
Registered: ‎11-17-2011
My Device: Blackberry Torch 9860
My Carrier: Wind

Re: Problems receiving e-mails on Hotmail account while Windows Live Messenger is working on a pc...

Thanks for your kind reply!

 

In a sense, there's one notification for each platform, software, etc... it's not so wrong, but it's unuseful...

 

To fix it, in a way, i have to erase my Hotmail account, reconfiguring it via POP, right?

 

And I think I have to back up all my e-mails from that account...

 

I'm waiting for another kind reply...

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Hall of Famer II
sdgardne
Posts: 47,625
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems receiving e-mails on Hotmail account while Windows Live Messenger is working on a pc...

There is nothing to fix. As the KB says, only one client can be logged into Live at a time. So, if you (for example) leave a PC desktop logged in, then your BB email service will be unable to log in and bring email to your BB. I do not know if configuring the email via POP versus IMAP (which, btw, you cannot control via the BB email configuration) would make any difference or not. The way to make it all work is do exactly as you did...log out from the PC whenever you want email to flow to the BB.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.