06-09-2009 05:57 PM
I'm hoping someone can help me out, and explain where I am going wrong.
My 8310 is currently using app version 18.104.22.168 and has a vendor id of 179.
I have tried downloading many different versions of 4.5 but have been unsuccessful when trying to install them. The app loader normally errors when uploading the modules. The screen displays: A fatal error has occurred while updating your device's software. Please try again.
I have used the javaloader to wipe the device and run through the processess again. I have also tried removing the battery, running the app loader under Vista and XP, and many different versions of 4.5. I have also tried with and without the vendor.xml file. The end result is the device is struck showing error 507 (no OS installed). I have been able to reload version 4.2 after many attempts, but am reluctant to try the update to 4.5 again as it has eaten hours of my time already. The version of 4.2 which has successfully installed is: 8310M_PBr4.2.2_rel332_PL22.214.171.124_A126.96.36.199_Carpho
The carphone warehouse has not yet release a version of 4.5, is this my problem? Is attempting to load any other version of 4.5 in vain and I will never experience any success?
I have the log files from my many failed attempts if they will help someone explain where I am going wrong. Any advise would be appreciated.
06-09-2009 07:32 PM - edited 06-09-2009 07:33 PM
Hi and welcome to the forums!
I would return the device for a new one, not refurbished.
I can't tell you what is wrong, but I would suspect a hardware error.
I don't know about the Car Warehouse, but 4.5 has been released carrier wide.
You have gone through all the correct steps to upgrade, and then some.
06-10-2009 03:43 AM
Thanks for your post. Yes, I've definatley followed the correct step and then some. I have read a fair few forum posts on this site and some others. I've even watched an end to end demo on youtube.
The device is almost 12 months old. Do you know if it is possible to contact RIM direclty?
I'm guessing from what you have said about 4.5 being released carrier wide, that I should have been able to successfully update to a version of 4.5 released by a different carrier?
06-10-2009 07:25 AM - edited 06-10-2009 04:26 PM
I don't know if something is wrong with the device or the Car Warehouse software.
At this point you might try downloading 8310 4.5 from a different vendor and see
if you can get it to work. Don't forget to delete the vendor.xml file.
I have attached AT&T's link.
|Software For BlackBerry® Curve (TM) 8310 smartphone|
|BlackBerry Handheld Software v188.8.131.52 (Multilanguage) |
Package Version: 184.108.40.206
06-15-2009 05:42 AM
hello, from what I can read, your issue is not about upgrading your OS, but about creating a backup file.
I'm having the same problem with my Sprint 8130. Followed all the instructions but get that same error message during application backup. What to do?