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Visitor
TobieV
Posts: 1
Registered: ‎05-05-2011
My Device: Bold 9700
My Carrier: Vodacom South Africa

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

[ Edited ]

Mine too got killed.

I am as mad a s a rattlesnake ! At a very inoppertune moment, it insisted that some mail update be done.

Now the phone is buggered.

 

Thank you for these tips..... they are for a pc though - how to do it on a mac  ....??

 

 

Can anyone help.

How does this happen ? Do they not test stuff before sending it out ?

 

UPDATE : A few hours later, the phone is working again. I had to get a PC and re-install the OS from scratch.

 

Drat and double drat !

 

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Contributor
wisecat22
Posts: 10
Registered: ‎05-06-2011
My Device: Blackberry Bold 9700
My Carrier: Vodafone

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

what would you do if you had a mac?

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New Member
kadeembrewster
Posts: 1
Registered: ‎05-17-2011
My Device: 9700
My Carrier: wind mobile

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

is there any possible way i can do this on a mac?

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New Contributor
tillyoushook
Posts: 4
Registered: ‎05-22-2011
My Device: Torch 9800
My Carrier: AT&T

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

I Have a Mac and just yesterday this problem happened to me. After 4 or so hours of trying i was able to reinstall my OS by using the BlackBerry Desktop Software. I just plugged in the phone while it was frozen on the loading screen and the BDS was able to recognize the problem and reinstall it for me. 

 

I am still playing around with the phone to see what else I can learn

 

I hope RIM can patch this soon..... 

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New Member
RollingRock1988
Posts: 1
Registered: ‎05-23-2011
My Device: Bold 9650
My Carrier: Verizon

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

Okay, so is there no solution to this then? Because I need to set my email options up and well, I can't.

 

I have mac.

 

When is there a fix coming.

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Regular Contributor
lostOzone
Posts: 69
Registered: ‎03-07-2010
My Device: Bold 9900
My Carrier: SFR

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

Reload the OS and try again..
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New Contributor
tillyoushook
Posts: 4
Registered: ‎05-22-2011
My Device: Torch 9800
My Carrier: AT&T

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

I have a Gmail account and a was able to find away around this.

 

I went to the address below on my BB. It must be done from you BB browser

http://us.blackberry.com/smartphones/features/communication/gmail.jsp

 

i was then able to follow the steps afterward to set up my email acount and my emails have been working fine since. However I was still unable get the update for the message application to work.

 

Hope this helps a little bit.

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Contributor
xcat
Posts: 10
Registered: ‎05-24-2011
My Device: Bold 9700
My Carrier: Bell

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

HELP!

 

I applied the email update last night. After restart, my bb is now a list of applications that are installed. 

 

I've tried restoring from the desktop but no success, it would say restore is a success but nothing changes.

 

I'm using a MAC and this is very irresponsible of RIM to allow an update that will destroy my phone. SIGH.  Maybe I should have gotten an Iphone instead...

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Contributor
xcat
Posts: 10
Registered: ‎05-24-2011
My Device: Bold 9700
My Carrier: Bell

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

Maybe you can also fix the link for the broken link for Bell Mobility?

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New Contributor
tillyoushook
Posts: 4
Registered: ‎05-22-2011
My Device: Torch 9800
My Carrier: AT&T

Re: RIM killed my 9700 with Update for Email-Setup-Soft to 6.11.0324.1701

try to use the desktop manager for mac to reinstall the OS. I was able to do this by clicking "update" when prompted after the phone could not be connected (This window appeared once I soft reset my phone WHILE it was connected/plugged into the computer).
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