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Jacko21
Posts: 1
Registered: ‎05-06-2012
My Device: Blackberry 9300 Curve 3G
My Carrier: unlocked

Randomly Reboots 9300

I have a curve 9300 3G and it has a rebooting problem. it freezes momentarily then reboots when it gets a phone call and only sometimes reboots when you get a BBM or text. Also when you move the track pad too fast :smileysad: I've gone to a small phone specialist and he did whatever to it but it still isn't working, battery isn't loose and it doesn't need a software update. Can anyone tell what's up and how to fix it???

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Randomly Reboots 9300

Hey Jacko21,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

 

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)

How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

 

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.


Thank you

-HB

 

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