06-10-2010 01:29 AM
I am hoping someone can help me.
I have a used BB Tour 9630 that has an IT Policy which is restricting me from setting up and using a personal email account.
I have followed the instructions on using apploader to reset the device to factory settings several times.
While the process seems to work as described - dos command, wipe, reboot, and reinstall - each time the process completes the 'I want to use a work email account with a BlackBerry Enterprise Server' is the only option available when setting up an account. Which leads me to believe the IT Security Policy is still in place.
Is there anything else I can try or some super-wipe process to follow?
Thank you for your assistance!
06-10-2010 01:57 AM
Hi and Welcome to the Forums!
That message does not mean what you think it means. To use the proprietary personal RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (Blackberry Internet Service) for their personal BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard. You will still see the Enterprise setup...but you will also then see the Personal option.
06-11-2010 06:03 PM
08-11-2010 11:49 PM
In Windows 7 When the Start>Run>CMD screen opens "c:\users\Sierra>" is already inputted, so there is no way to bring up the file in program files instead of under "sierra".
This is so frustrating!!
08-19-2010 03:11 PM
My Blackberry was frozen since yesterday evening and have spend most of today trying to find out how to resolve my problem. I tried soft and hard reset methods but neither worked. Couldn't connect to my desktop manager to fix problem through that so thought my last option would be to wipe all data off my phone. Luckily there wasn't anything important or I couldn't get back on it. Your post was great!! Quick & easy to understand, i did it straight away.
Thanks so much Katie.
10-13-2010 09:50 PM
for windows 7 the command prompt is: CD C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
the other only works for XP copy and paste the whole thing beginning with CD.
10-15-2010 09:30 AM
Hi,thanks for your imput but i'm not able to do it as on your blog need to see a friend
who is techno mindedwill let you know the outcome
if he can do it lol