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New Contributor
Posts: 7
Registered: ‎08-06-2008
My Device: Not Specified

School email is not pushed to my BB until about 6 hours later

I bought a new blackberry 8310 from AT&T last week. However, there is a problem about receiving my school email. BB does not get my school email around 6 hours later. My gmail and yahoo accounts work fine. Another thing is that when I use IE to login or outlook express to access my school email account in any computer, even iphone, I can get email from BB immediately. I tried to wipe the phone, delete and add email account both through curve and my laptop. Nothing works. I checked BIS advance setting of my school IMAP server. It is right.



I called my school tech support and they have no idea. They also told me that there is no one reporting this kind problem to them.



Does anyone have any idea? Thanks!
Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: School email is not pushed to my BB until about 6 hours later

you have it integrated as IMAP? technically you should get it every 15 minutes. So your mail stays on your school server Inbox, but never come into your device and as soon as you log into Oultook its comes to the device ( all mail that was not pushed to device?). Is your outlook set up as PpOP or IMAP, if its POP i would integrate as POP on BIS as well.
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Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: School email is not pushed to my BB until about 6 hours later

What mail server is your school using?
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New Contributor
Posts: 7
Registered: ‎08-06-2008
My Device: Not Specified

Re: School email is not pushed to my BB until about 6 hours later

My school outlook use IMAP as well. I think that our school does not provide POP.

My school server is

mail.lehigh.edu

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: School email is not pushed to my BB until about 6 hours later

It is entirely possible that your school has things configured so that BB communication is problematic ...

 

Without having an account to troubleshoot your servers it'd be really tough to figure out the root cause here.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/