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New Contributor
Posts: 4
Registered: ‎09-16-2008
My Device: Not Specified

Service problem after handheld wipe.

I recently got a BlackBerry Pearl 8100 from my aunt after my Sidekick was stolen. She hasn't used it for 9 months already, but all her device memory and her BlackBerry email was still there, so I did a handheld wipe to restart to factory settings. The problem now is that I can't send out emails or text messages, and it wouldn't allow me to sign onto messenger. When I try, the msg "communication error. Please try again or check your settings," comes up. How am I suppose to fix this? And for the part under the time and date, it says "Data connection refused"
Guru I
Posts: 17,627
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2243; PlayBook w/OS 2.1.0.1917

Re: Service problem after handheld wipe.

You need to get a BB data plan on your account. 
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New Contributor
Posts: 4
Registered: ‎09-16-2008
My Device: Not Specified

Re: Service problem after handheld wipe.

How do I do that? I just got a new sim card for this yesterday so I'm not so firmiliar with it. And I'm only 14, so I don't know much about phone functions
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Service problem after handheld wipe.

You need to contact your carrier and ask them to add a BlackBerry data plan to the plan.
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