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BlackBerry® Device software

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New Member
mireyamdz
Posts: 1
Registered: ‎06-15-2012
My Device: Bold 9900
My Carrier: mexico

Software update problem

My device (Bold 9900) asked me if I wanted to update my software, I agreed but the update has taken a loooong time and the processing has stopped! now I can't use it HELP

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Elite II
BillJ
Posts: 8,792
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Software update problem

Plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then Update to reload your phone's OS.

 

If your phone won't connect to BDS, have a look at this article:

 

http://www.blackberry.com/btsc/KB10144

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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