07-19-2013 05:31 PM
I've been having problems with my touch screen not working. Having searched online it was suggested that the software might need upgrading so I downloaded it.
Now my phone keeps locking up at 16% of the backup completed. I can't get out of this now as every time I switch the phone on it keep getting to the same point and stopping. The battery then keeps over heating and I have to switch the phone off and take the battery out.
I'm now getting very frustrated as I can do absolutely nothing with my phone! Please help!!!
Solved! Go to Solution.
07-19-2013 06:30 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
07-20-2013 09:54 AM
07-23-2013 10:56 AM