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New Contributor
Posts: 4
Registered: ‎08-14-2009
My Device: Not Specified

The Earthlink Webmail page will not load completely on m...

The Earthlink Webmail page will not load completely on my new Blackberry 8320. I had cleared the cache and everything else as instructed, checked the Forum, where one person had a similar problem but did not get a response, and contacted Earthlink, who of course claimed ignorance of the problem. Other Earthlink pages load fine, but this one is essentially blank except for the menu at the top and a Google search window. What's going on?
Hall of Famer II
Posts: 52,502
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: The Earthlink Webmail page will not load completely on m...

Hi and Welcome to the Forums!

Websites can be coded to perform better with some browsers rather than others. The BB Browser can appear to websites as several different things...that setting is, from within the Browser App, (BBKey > Options > Browser Configuration > Browser Identification). Changing that to another browser might help your BB interact better with some websites. In combination with all of the other configuration settings, you need to find the combination of all of these settings that works best for the sites you are visiting. Sadly, there is no "best advice" to give as each persons needs are different. But, I typically find that changing the Browser Identification often helps -- most often by changing to FF or IE (if those are available to you...the options vary by carrier).


You also should be able to configure BIS to handle that email and not need to use their web interface...


Good luck and let us know!

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