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Hannahweaver
Posts: 1
Registered: ‎02-09-2013
My Device: Torch

Torch bbm

Sometimes my bbm works and sometimes it doesn't. Why? Very annoying.
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Torch bbm

Hi Hannahweaver

 

Welcome to BlackBerry Support Forums

 

The issue is with BBM or other BlackBerry Services also,If the problem is within your carrier network you can't do much ,Meanwhile you can try those steps in a sequence and see if that helps :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2-Delete and  Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

If problem continues you have to call your carrier to know about this issue.

 

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