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New Developer
Posts: 2
Registered: ‎07-07-2009
My Device: Not Specified

Try to access contacts from BB desktop software (PC)

My BB Bold died and I am trying to get my contacts from desktop software from a backup file. I was told o needed to connect another BB cell to get the info. I have BB Storm and connected it to the PC...what do I do next?
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Hall of Famer II
Posts: 47,026
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Try to access contacts from BB desktop software (PC)

[ Edited ]



There is more than one way to deal with your situation...


From what you were told, you indeed could restore to the Storm:

  • KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

Then configure to sync to a compatible PIM:

  • KB12268 Synchronization support for BlackBerry Desktop Software for Windows
  • KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software


Or, you could find a PC app that can extract the data from the backup file, avoiding the use of another BB entirely. There are several, and you can find them quickly via your favorite Internet search engine, and many are free.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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