08-18-2012 02:36 PM - last edited on 08-18-2012 03:37 PM by Chronos
Dear Rim support
Please check my blackberry registry.
My vendor id : 603
My pin. : (personal info removed)
My imei. : (personal info removed)
Type. : Bold 9700
I have a problem with my new blackberry, sometimes i recieved messages / email that actually belong to another person that i don't know who, and when i try to read the messages it belong (personal info removed), i dont have email hotmail, and i dont know who is sharon..
Would u like to help me to fix this problem, to make the mails / messages stop send to my blackberry? It so annoying me. Pleasee
08-18-2012 03:22 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can look "behind the scenes" to answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, and this site is not a vehicle for communicating with RIM. Rather, all formal support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
That said, it sounds like you have purchased a used BB, and the seller did not complete all that they must...see this for reference:
If the seller did not properly complete all of their steps (and, from your report, this seems to be the case), then you may never be able to properly use this BB for all functions.
I recommend you contact the seller and insist that they carry out their required steps. If you cannot reach the seller, you may well never be able to use this BB as some of the steps must be conducted by the mobile service provider that has a BIS account registered for that BB...they must release the BB from their BIS, and typically they will only do that upon instruction from the actual account holder (which is not you).
08-18-2012 03:36 PM
08-18-2012 03:40 PM
08-18-2012 03:46 PM
08-18-2012 04:05 PM
08-18-2012 04:08 PM
08-18-2012 04:14 PM
08-18-2012 04:20 PM
After i read your last mail, i get it.. The problem is the previous owner didn't release his / her pin.. So the BIS still recognize his / her data..
This too is my suspision...but, it is more complicated than your words. The previous owner themself can do very little...they cannot physically remove the BB PIN from the carrier BIS system. Rather, the previous owner can request that the carrier remove the BB PIN from their BIS system...but an agent at the carrier actually must do the action to make it happen. Typically, the carrier will only accept the request from the actual account holder (proven by whatever security measures the carrier has)...and there are plenty of cases where 2nd hand BBs are resold by dishonest sellers who have no way to actually make the request of the carrier to release the PIN...and the last buyer of the BB is typically stuck with a useless device (since these dishonest sellers vanish rather fast).
Is this pin / imei cloning or not?
I have no way to know. Likely not...the BIS account seems to be functioning, so the BB is likely an original and not cloned. But, it could be stolen or lost property...though typically the BIS account would not be functioning if such was the case.