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Regular Contributor
jake7363
Posts: 73
Registered: ‎01-26-2010
My Device: Blackberry Bold 9000
My Carrier: AT&
Accepted Solution

Unknown Contacts

Hello,

  Two days ago, something occurred that is bothersome. I was sending a url from the browser to someone, and when I began to type the email address, I saw that there were many contact names that I have never entered.

  My default email is gmail, and originally I imported all my gmail contacts. Upon checking my BB Address Book, none of the email addresses I saw when I wanted to send the link were in the Address Book.

  I t hen checked my Gmail Address Book and again, none of those names were in there either.

 

 My question is twofold:

1) How can I remove the existing unwanted email addresses from my BB, and

2) How can I prevent this from happening again.

 

Thanks in advance,

Jake

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unknown Contacts

Hello jake7363,

 

Are you able to see the full email address? Do you use Google Buzz? Does the unknown address have Google Buzz in the domain?

 

You can disable recent contacts by going to Messages>Menu>Options>General Options>Show recent contacts when composing change to No.

 

Let me know how you make out.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Regular Contributor
jake7363
Posts: 73
Registered: ‎01-26-2010
My Device: Blackberry Bold 9000
My Carrier: AT&

Re: Unknown Contacts

Thanks for the info.

 

No, I don't use Buzz at all, but the "recent contacts" works.

 

Thanks again!

 

Jake

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unknown Contacts

You are welcome :smileyhappy:

 

Let me know if you need assistance with anything else.

 

Have a great day!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Member
mitch67
Posts: 2
Registered: ‎01-20-2011
My Device: Not Specified

Re: Unknown Contacts

I would like to delete entire contact list without doing it one person at a time. Is there any shortcuts?
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unknown Contacts

Hello mitch67,

 

You can use the BlackBerry Desktop Manager to clear out all your Contact entries. KB10167 will show you how.

 

If you use a desktop program, such as Outlook, you can resynchronize your Contacts back to your device.

 

Hope this helps.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
eaemde
Posts: 3
Registered: ‎07-11-2011
My Device: tourch
My Carrier: AT&T

Re: Unknown Contacts

I am new to the Support Forum so this may be the wrong place to post.

I have an address that I did not save in my Contact list that only shows up when I select the first couple of letters when addressing an email. "Canadian-Pharmacy". I am not able to delete the address since it is not in my Contact list. I am using a BB Torch with the current software. I could not follow the solutions suggested on this thread. Any assistance will be appreciated.

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