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BlackBerry® Device software

New Contributor
Posts: 3
Registered: ‎04-14-2011
My Device: Curve 3G / 9300
My Carrier: Manager
Accepted Solution

Update Curve 3G fail

Good day,


Who can help me. I have a Blackberry Curve 3G / 9300.


I would like to update the software to OS6.

When I am trying to update, it attention me that only active users can update the software.

How can I solve this thing

Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Update Curve 3G fail

Hi alexrusu,


Are you getting the message: "BlackBerry Device Software updates are only available to BlackBerry smartphone users with an active BlackBerry service subscription"?

Do you have a data plan with your wireless provider?

If not, this article should provide more information. http://bit.ly/geuN0Q



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