01-06-2014 03:36 PM
I was having issues with my Bold 9900 and ran the 'factory reset' using BBSAK.
My phone is now blank with a white screen.
I downloaded the latest OS for Bold 9900 (v18.104.22.1681) for my network provider (Safaricom Kenya) using this link: http://us.blackberry.com/support/apps-and-software
However, upon launching the installation, I get this error message: 'Error reading set up initialization file'
Solved! Go to Solution.
01-06-2014 03:55 PM
Unplug your phone from BlackBerry Desktop Software, wait a few seconds then try again. Sometimes BDS doesn't detect your phone on the first try; you might even have to try multiple times. Once it's connected, you should be prompted to load the OS you downloaded.
Keep us up to date on your progress.
01-06-2014 03:57 PM
01-08-2014 02:45 AM - edited 01-08-2014 03:21 AM
Thanks for the replies. Here's an update: I installed a new media card & reset my phone to factory settings using BBSAK and managed to upgrade to the new OS 7.1 through my phone. Working fine apart from this same error message when I unplug from charging:
'Built in Media Storage not Accessible due to Detected Errors. Do you wish to Repair it now?', When I click yes, I get a message 'Built in Media Repair Failed'.
Was told earlier to wipe the device and use BBSAK to reinstall the OS - however I didn't do a wipe because the OS downloaded on my laptop won't open/install.
Can you advice what to do now?
01-08-2014 07:40 AM
01-08-2014 12:24 PM