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Contributor
shazgreenhalgh
Posts: 15
Registered: ‎05-23-2013
My Device: 8520 curve
My Carrier: 48

app world

Hi,

Can u help pls. I'm having problems with the app world on my 8520 curve. Everytime I go into it, it keeps telling me in order to continue I have to upgrade it but yet I can download apps from my laptop and sync to the blackberry no bother. When I try to upgrade via browser on my phone (which takes AGES to load) it keeps saying that the page is too big to load. Then I connect the blackberry via USB and checked if the phone needed any upgrades and it advised no upgrades need.... pls help aahhhhh

 

Thanks

S

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Hall of Famer II
sdgardne
Posts: 47,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: app world

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Immediately after the reboot completes, go right into the on-device AppWorld update process...hopefully you will, in this condition, have adequate memory to load the necessary update page.

Good luck!


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