03-04-2013 08:19 AM
Hi can anyone help please? My bbm stopped working so I deleted it and reinstalled it but now it just says associating bbm with you blackberry id...... my blackberry services are on has i have the blackverry sign on the corner of the screen and the menu says mobile network connected?? its driving me crazy!! also i cant use app world etc without wi fi
03-06-2013 06:01 PM
Welcome to the BlackBerry Support Community.
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. Then complete a "Register Now" in the Host Routing Table as shown here: http://bbry.lv/eaMdF6
If this process fails to resolve the issue you may want to contact your wireless service provider to verify your coverage and data plan.
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