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JAK
New Contributor
Posts: 9
Registered: ‎09-23-2008
My Device: Not Specified

big email problems- need help asap

I really hope someone out there can help me. I posted this same problem last night but I'm dying for some help. I 'm new to BB and can't set up my email account. We are a small company using Microsoft Exchange and access our email away from the office using Outlook web access. I'm going step by step doing everything it asks and when I'm done I get a message saying connection could not be established and to check that the server name is correct and that the server is available. I know the server name is correct because I use it on my laptop all the time to access my emails. Does anyone know how to check if the server is available? do I need some software I don't have? can I use the BIS to create an account and sync with my work outlook without having to change my email address. I'm very computer unsavoy and could use someone's knowledge. PLEASE HELP!!!!!!!!!!!

Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: big email problems- need help asap

[ Edited ]

chk these three knowledge base articles about typical OWA setup issues:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03133&sliceId=SAL_Pub...

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04804&sliceId=SAL_Pub...

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02858&sliceId=SAL_Pub...

Message Edited by BBsingh on 09-24-2008 01:23 PM
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JAK
New Contributor
Posts: 9
Registered: ‎09-23-2008
My Device: Not Specified

Re: big email problems- need help asap

Would there be any other reason that I would receive this message:

A connection could not be established Please check that the servername is correct and that the server is available.

 It doesn't appear that I have an ISA becasue when I looged on to my outlook web access I didn't see the CookieAuth.dll that is stated below

  1. Once you are redirected to the Microsoft Outlook Web Access login screen, the web address will change. If you see /CookieAuth.dll has been added to the web address, an ISA Server is present.

Any additional advise would be helpful

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JAK
New Contributor
Posts: 9
Registered: ‎09-23-2008
My Device: Not Specified

Re: big email problems- need help asap

Still no luck for me. Anybody have any other ideas that might help me out. I'm still getting the same message.