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New Member
troython
Posts: 2
Registered: ‎01-06-2014
My Device: Curve 9300

blackberry 6.0.0 core application update needs update and I cant get it done

My BBM stopped working, it does not open. I plug my phone to the PC and the Destop software came up and clcick update and they said there was no. However when I open applications it said that the blackberry 6.0.0 core application needs updating but when i go to the button I am unable to click apply. Can someone help me with this. I have a Curve 9300

New Member
troython
Posts: 2
Registered: ‎01-06-2014
My Device: Curve 9300

Re: blackberry 6.0.0 core application update needs update and I cant get it done

I got to slect apply. I had to delelte bbm from my phone forst. i am just now waiting to see what will happen

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: blackberry 6.0.0 core application update needs update and I cant get it done

Hi and Welcome to the Community!

 

Your words are a little bit unclear, and therefore confusing. So, I think I'll provide you the process to manually control the specific OS that is installed to your BB device.

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.


 


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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