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New Contributor
Posts: 2
Registered: ‎12-11-2012
My Device: curve 9360
My Carrier: orange

blackberry ID - not working

A few weeks ago I downloaded the new blackberry app world and have not been able to download anything since then. this is because I have to log into my balckberry ID, when try to log in, it says 'unable to log into your blackberry ID' even though have entered the right password as have checked many times


How can log in?


Thanks for any suggestions 

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BlackBerry Technical Advisor (Retired)
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: blackberry ID - not working

Hi iop,


Welcome to the Support Community!

Please have a look at the following KB article to assist you with logging in to your BlackBerry ID. ""Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7." http://bbry.lv/LauHIr


Let me know if this helps.



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