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New Member
bratdaniels
Posts: 1
Registered: ‎07-24-2009
My Device: Not Specified

browser update

I got a error message that my browser is too old, how do I update my browser 2 a newer version?
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: browser update

WHAT??? I never heard of anything such that. Is this BlackBerry Browser? or some other Browser?

tanzim                                                                                  
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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: browser update

in my opinion it's a site developed by a stupid web designer. What is the URL of that website ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Member
patmundy
Posts: 1
Registered: ‎08-11-2009
My Device: Not Specified

Re: browser update

I got the same message this morning.  Simultaneously, I became unable to log on to my gmail account from the Gmail for Mobile application on the Blackberry.  Gmail works fine from my laptop browser.  So - how to update the Blackberry browser?  It is very difficult to find instructions on how to do this on Blackberry's site.  If not impossible.
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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: browser update

[ Edited ]

The BB Browser is an integral part of the core device OS...it is not separately upgradable. Only updating your entire device OS will provide any update to the browser (if there is any). See your carriers download page for updates for your BB that they are supporting:

 

Also, websites can be coded to perform better with some browsers rather than others (and the site admins may have made changes that are affecting you now). The BB Browser can appear to websites as several different things...that setting is, from within the Browser App, (BBKey > Options > Browser Configuration > Browser Identification). Changing that to another browser might help your BB interact better with some websites. In combination with all of the other configuration settings, you need to find the combination of all of these settings that works best for the sites you are visiting. Sadly, there is no "best advice" to give as each persons needs are different. But, I typically find that changing the Browser Identification often helps -- most often by changing to FF or IE (if those are available to you...the options vary by carrier).

Good luck!

Message Edited by sdgardne on 09-24-2009 11:07 AM

Occam's Razor nearly always applies when troubleshooting technology issues!
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