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BlackBerry® Device software

Posts: 1
Registered: ‎12-04-2012
My Device: 9320
My Carrier: Tsel

can't reset password

Hi, I’ve change my device to 9320 but now my password is unrecognized then I go to ‘forget password’, fill new security answer, new password & confirmation but it keep say Bad Request.

Please use plain text.
Hall of Famer II
Posts: 48,068
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: can't reset password

Hi and Welcome to the Community!


Please clarify...is this your device lock password? Your BB ID password? An AppWorld password? Your BIS password? Your email account password? Something else?


Also, please provide the exact and complete error message -- I've never seen "Bad Request", so I suspect that there is more to the error message than that.


Thanks and let us know!

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