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Visitor
Posts: 1
Registered: ‎08-14-2013
My Device: Curve 8520

cannot setup BBM afta wiping my phone(8250)

I wiped my phone becoz it was gvng me troubles thn whn it was done I cudnt use me bbm whn I open BBM it gave me error in a blu post saying"CANNOT ACCES BBM SERVICES CHECK UR DATA N TIME DEVICES THN TRY AGAIN" iplz help vodacom is to far 4 me to go check it the!
Hall of Famer II
Posts: 50,212
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: cannot setup BBM afta wiping my phone(8250)

Hi and Welcome to the Community!

Ummm...I kind of think that maybe perhaps I understand you, but your words as written are very challenging for me to make sense of. If I get this wrong, please accept my apology -- and then please try to post again using accurate words, phrases, punctuation, spelling, etc. Our understanding your situation is the first step to providing you with useful help.

After the WIPE, you need to be sure that you log back into, via the device, the exact same BBID that you were using before the wipe. Did you do that?

 

Also, after a WIPE (as well as other reasons), I recommend the following.


With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you may well need to contact your mobile service provider for formal support.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎08-21-2013
My Device: blackberry 8520

Re: cannot setup BBM afta wiping my phone(8250)

Thanks for the support so far sdgardne,
But am also having similar Problem with my curve 8520, I wiped my phone and I couldn't use BBM because I upgraded to BBM 7. I can see the BBM icon but when I trying setting Up BBM it gives my a Blue Screen and "CANNOT ACCESS BBM SERVICES, CHECK YOUR DATE AND TIME DEVICES THEN TRY AGAIN" written on the screen, and when I check my date and time to be same as device time, I then Retry BUT it continues to give me the same Blue Screen, and unable to set UP BBM! Please I need help.... Thanks once more
Hall of Famer II
Posts: 50,212
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: cannot setup BBM afta wiping my phone(8250)


abbakr wrote:
Thanks for the support so far sdgardne,
But am also having similar Problem with my curve 8520, I wiped my phone and I couldn't use BBM because I upgraded to BBM 7. I can see the BBM icon but when I trying setting Up BBM it gives my a Blue Screen and "CANNOT ACCESS BBM SERVICES, CHECK YOUR DATE AND TIME DEVICES THEN TRY AGAIN" written on the screen, and when I check my date and time to be same as device time, I then Retry BUT it continues to give me the same Blue Screen, and unable to set UP BBM! Please I need help.... Thanks once more

Hello,

 

Given that description, I recommend you perform the steps I provided in post 2 above. And, if those fail, that you proceed with what else is already provided there...contact your mobile service provider for formal support.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code