04-08-2013 03:57 AM
Hello I am having the same problem I can call an text and use internet but I can't access my BBM or my BB appworld its says that I my service plan does not support blackberry protect or any other apps
So I need a new sercice / data plan can you register for one online if so please email me the website at firstname.lastname@example.org, or write back on this forum
Welcome to BlackBerry Support Forums
On Pre - BlackBerry 10 Device we still need BlackBerry Data Plan aka BIS to access many BlacklBerry application like you mentioned.
To activate those Service in your account you have to call your Carrier ( O2 as I see in your profile ) they can add it very easily . Once your Carrier activate those plan you won't have any problem in accessing those applications .
So call or Contact your Carrier O2.