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BlackBerry® Device software

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New Contributor
bmac
Posts: 5
Registered: ‎05-14-2008
My Device: Not Specified

device software

I have upgraded my Desktop OS to v4.2 but can't get my BB to upgrade.  it shows it is still running 4.1.

I can't use the media manager that comes with 4.2. It says my device is not connected when the desktop manager says it is.

Forums Advisor I
JeremyKitching
Posts: 661
Registered: ‎04-02-2008
My Device: Curve 8900

Re: device software

Have you installed the 4.2 device software on the computer? The handheld device software is different than the Desktop Manager. You will need to install the software (most times it can be downloaded from your wireless carrier's web site) on the computer and then perform the upgrade.
Contributor
jcj1
Posts: 41
Registered: ‎04-03-2008
My Device: Not Specified

Re: device software

 Try uninstalling all BB software and reinstalling. Worked for me for my BB 8700
New Contributor
bmac
Posts: 5
Registered: ‎05-14-2008
My Device: Not Specified

Re: device software

Thanks.  I checked with my providers website and I don't think they are offering the upgrade to OS 4.2 yet.