07-26-2013 05:37 PM
After trying to download an app today I was told on screen that i would have to update the app world software. I tried to do this by following the on screen instructions but have received a message on screen stating ' error 102 please reload software' The phone wont reboot and when I connect to Blackberry desktop it cant connect to my phone and says I need to download the latest version of the device software for it to connect. It also says i will loose all my data if i do so and of course I cant back it up in the usual way as it cant read my phone data.
It seems im stuck in a dead end unless im prepared to loose all my data. Is there any way around this so I can back up the data somehow ?
07-26-2013 06:54 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Unfortunately, with that error, it is highly likely that your data is already gone from your device...hence, a backup would be irrelevant. Regular backups, like insurance, are neither a reactive nor an optional activity.
Good luck and let us know!