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TinaLou272
Posts: 5
Registered: ‎09-09-2012
My Device: Blackberry bold 9780
My Carrier: Vodafone

help with my blackberry

i was wondering if anyone can help me....ive had my phone back from repairs as they couldnt fix my original phone they replaced gave me the same model but with a different pin. i restored everything on my phone but now unable to recieve emails and cant use bbm and not sure about this enterprise email thing and if i need one?

Please use plain text.
JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help with my blackberry

You need to call Vodafone and ask them to make sure they have this new device PIN and IMEI on your account.

And, that your Blackberry data plan is topped up.

 

Then you will get the setup icon for personal email or internet email.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.
JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help with my blackberry

Of course, since you already have an open thread on this same issue:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/need-help-with-email-settings-and-bbm/m-p/191...

 

There's really no reason to create yet another. Please, just ask follow up question in that thread.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.