04-09-2013 04:11 PM
I backed up the bold 9900 on blackberry desktop software and the backup is still there. Then i wiped all the data from the bold 9900. Then I bought the new Z10 and thought that I can immediately retrieve the backed up data of the old bold 9900 from the bb desktop software. Unfortunatly, I found out that the Z10 is using a different software! So how can I get the old back up into the new phone, while I dont have the bold anymore, I just have the back up.
Thank you for helping me.
04-16-2013 04:02 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to migrate your data over to the BlackBerry Z10: www.blackberry.com/btsc/KB33322
Please note: You will need the BlackBerry Bold smartphone to complete the migration.
Let me know if you have any more questions.
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