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New Member
Ehmmmmmm
Posts: 1
Registered: ‎05-08-2013
My Device: blackberry 9300
My Carrier: sun cellular

i cant use facebook via blackberry smartphone app

i have this problem with facebook and twitter also with viber i can't access via blackberry app?

why is that so? it say that   " you are currently on a service plan that doea not support this application, please connect to a WIFI network or contact your service provider to upgrade your data plan". the prolbem is i'm not on post paid and my wifi connection is okey.

 

how to fix it? please help me asap!! thank you.

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Hall of Famer II
sdgardne
Posts: 48,014
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: i cant use facebook via blackberry smartphone app

Hi and Welcome to the Community!

With a strong carrier network signal (not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that your data plan is adequate to enable the services you desire.

Good luck!


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