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New Contributor
Gyemfa
Posts: 4
Registered: ‎11-11-2012
My Device: Bold 9780
My Carrier: China Unicom
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inside and outside firewalls

can anyone help me how to fix my enable firewall with a yellow small lock at side,when i download an application i receive a message that the application has attempted to open in a location inside and outside the firewall which is not allow in my IT policy,
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: inside and outside firewalls

Hi and Welcome to the Community!

 

Only the creator of the IT Policy that is on board your BB can modify that policy to allow what you desire. If you are on BES, then you need to talk to your BES admins...but beware since IT Policies on BBs are typically designed to support the policies and procedures of the organization to which the BB is associated (e.g., your employer).

 

If you are not on BES, then it would seem that there is a latent IT Policy on board your BB that is blocking what you desire. You can remove the IT Policy, but it's a tricky procedure.

 

Let us know if you are or are not on BES, and if you are not we can provide you the proper procedure for cleansing your BB of the latent IT Policy.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Gyemfa
Posts: 4
Registered: ‎11-11-2012
My Device: Bold 9780
My Carrier: China Unicom

Re: inside and outside firewalls

Thanks for your care and support ,am not on BES,this is my personal phone,please help because i can't use almost all my downloads and am very sad
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: inside and outside firewalls

OK...the process you must follow will be tedious, but it is the only way to accomplish this.

 

First, take a full backup of your BB using the RIM Desktop Software:

  • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

Take careful note of the location, on your computer, of that backup file...you will need it later.


 

Next, take a manual inventory of any apps and license keys you have obtained from other than AppWorld...you will need to manually reinstall those from whatever source you originally obtained them.


 

Next, perform this to wipe out the IT Policy (along with everything else on your BB):

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

Now, perform these steps to return your BB to normal operation (sans data and apps, for the moment). Steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step:


1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Now, perform a SELECTIVE restore to your BB from the backup file created earlier. Restore only those databases you know you require, skipping any that have anything to do with IT Policy.

  • KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
  • KB03974 BlackBerry smartphone database list

 

If you do a wholesale restore and/or restore the DBs that have the IT Policy, it will dutifully put the IT Policy back on board, and you will be right back where you started. Hence, the Selective restore of only those DBs you require is the proper method to use here.


Now reinstall all of your apps, both from AppWorld as well as separately (using that manual list you created earlier), reconfigure your homescreen, wallpaper, etc., and you should be back in operation, and be able to do those things that the IT Policy was earlier blocking.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Gyemfa
Posts: 4
Registered: ‎11-11-2012
My Device: Bold 9780
My Carrier: China Unicom

Re: inside and outside firewalls

Thank you soo much am now now about to try and i will give you the feedback when done,thanks again because joy on me now
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New Contributor
Gyemfa
Posts: 4
Registered: ‎11-11-2012
My Device: Bold 9780
My Carrier: China Unicom

Re: inside and outside firewalls

Am so much grateful for your help and support,my phone is now active and functioning soo well without the inside outside,thanks so much
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: inside and outside firewalls

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.