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BlackBerry® Device software

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darksyde999r
Posts: 4
Registered: ‎11-13-2011
My Device: curve 8520
My Carrier: digicel

my curve 8520 keeps rebooting and freezing on a white screen

it reboots without me doing it. when it does load it freezes. i tried reinstallin the os but that didnt help. it shuts off at the slightest touch. its been happening since friday. tried a factory restore but that failed. help!!

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: my curve 8520 keeps rebooting and freezing on a white screen

Hello Darksyde999r,

 

When you reloaded the BlackBerry® device software did you test before restoring any data to the device?

If yes and the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you

-HB

 

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