09-17-2012 12:47 PM
it reboots without me doing it. when it does load it freezes. i tried reinstallin the os but that didnt help. it shuts off at the slightest touch. its been happening since friday. tried a factory restore but that failed. help!!
09-25-2012 02:41 PM
When you reloaded the BlackBerry® device software did you test before restoring any data to the device?
If yes and the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.