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Visitor
Posts: 1
Registered: ‎04-23-2014
My Device: 9800 Torch
My Carrier: Globe Telecom

net_rim_bbapi_push error

There's an error msg that pop ups everytime saying net_rim_bbapi_push is trying to open an internal process which is not allowed... How can I fix this
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Hall of Famer II
Posts: 52,441
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: net_rim_bbapi_push error

Hi and Welcome to the Community!

 

Please refer to this KB to determine if you have an IT Policy on your device:

  • Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone

If you do and you are part of a BES environment, then go and see your BES admins as they are in control of this.

 

If you do but are NOT part of BES, then your device has previously been part of BES but was not properly cleansed. You first need to ensure you have a full backup...refer to the link in my auto-sig for instructions. Then, you need to run this procedure:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Finally, when you restore DO NOT do a full restore...rather, restore only those things you definitely need (e.g., contacts, calendar, messages, etc.) but specifically avoid any databases that have anything to do with IT Policy, Enterprise, etc. If you restore those, it will dutifully return the IT Policy to your device from the backup, and you will be right back where you started.


 

If you don't have an IT Policy on your device, then something else is likely the culprit, in which case I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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