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New Contributor
ajduf
Posts: 7
Registered: ‎04-16-2008
My Device: Pearl 8130

network@etp2002.etp.eu.blackberry.net - what is this?!!?

MaybeI am being incredibly dim; have just set up sync via desktop only.....I do not have exchange server or anything yet I get at least one (sometimes more) of these messages every hour.

 

Please help!

 

Thanks

A

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Forums Advisor I
JeremyKitching
Posts: 661
Registered: ‎04-02-2008
My Device: Curve 8900

Re: network@etp2002.etp.eu.blackberry.net - what is this?!!?

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Contributor
aashishs
Posts: 10
Registered: ‎04-08-2008
My Device: Not Specified

Re: network@etp2002.etp.eu.blackberry.net - what is this?!!?

Hello Ajduf,

 

Below are some of the cause and their resolution.....

 

Cause 1

You configured mail delivery to personal folders instead of your Inbox.

Resolution

To change your mail delivery settings

For Outlook 2000 and earlier

  1. Go to Start > Settings > Control Panel > Mail.
  2. On the Delivery tab, under the Deliver new mail to the following location drop-down list, select Mailbox - <user name>.
  3. Click Finish.

For Outlook 2003 and Outlook XP

  1. Go to Start > Settings > Control Panel > Mail.
  2. Click E-mail Accounts and select View or change existing email accounts.
  3. Under the Deliver new e-mail to the following location drop-down list, select Mailbox -<username>
  4. Click Finish.

Cause 2

The mail system is slow.

Note: This might be caused by a Microsoft Exchange Server which has reached capacity.

Resolution

Move the user´s mailbox to an Exchange Server with less traffic.


Cause 3

Desktop Redirector is not running.

Resolution

Delete the service book on the device and generate a new encryption key.

To delete the service book

  1. On the device Home screen, click Options.
  2. Select Service Book, click the trackwheel, and select Delete.

To generate a new encryption key

  1. In BlackBerry Desktop Manager, click Redirector Settings.
  2. On the Security tab, select Generate keys manually and click Generate.
  3. Move the mouse to generate random information.
  4. Click Apply > OK.

If the above troubleshooting steps fail, proceed to the following steps to uninstall Desktop Software and remove the service book.

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.

To uninstall Desktop Software

  1. Click Start > Run, and typeregedit.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE and remove the Research In Motion registry entry.
  3. On the device Home screen, click Options.
  4. Select Service Book and remove theDesktop [CMIME] service book.
  5. Run the DBClean.exe utility on the user?s personal computer.

    Note: For more information about the DBClean utility, please contact your service provider.

  6. Choose the ISP profile and select YES when prompted to delete the BlackBerry configuration.


Cause 4

During the Desktop Software installation, you selected Desktop Redirector even though you have a BlackBerry Enterprise Server account.

Resolution

Delete the service book on the device and modify the Desktop Software installation to prevent the service book from returning.

To remove the service book from the device

  1. On the device Home screen, click Options.
  2. Select Service Book and remove theDesktop [CMIME] service book.

To modify the installation of Desktop Software 3.5 and earlier

  1. Close Desktop Manager.
  2. On your personal computer, go to Start > Settings> Control Panel > Add/Remove Programs.
  3. Select BlackBerry Desktop Manager and clickChange/Remove.
  4. Click Modify and install a new or existing ISP.
  5. Complete the installation.

To modify the installation of Desktop Software 3.6 or later

  1. Close Desktop Manager.
  2. On your personal computer, go to Start > Settings> Control Panel >
    Add/Remove Programs.
  3. Select BlackBerry Desktop Manager and clickChange/Remove.
  4. Click Modify and install BlackBerry Internet Service.
  5. Complete the installation.

Regards

Ashish s

BlackBerry Support (Vodafone)...

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