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BlackBerry® Device software

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Visitor
ermzimabob
Posts: 1
Registered: ‎10-04-2012
My Device: black berry curve 9360
My Carrier: vodaphone

phone

i have a blackberry curve 9360 and my sim card got snapped,so i bought a new one and the screen is on blackberry app store,and i dont know my password what do i do?

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: phone

Hi ermzimabob,

 

Welcome to the BlackBerry Support Community.

I would recommend trying the second set of steps in this KB article to reset your BlackBerry® ID password. "How to change or reset a BlackBerry ID password" http://bbry.lv/I2HhIC

Please make sure you can login sucessfully from a computer before trying to login again from your BlackBerry® Curve™ 9360 smartphone.

 

Hope this helps.


-FS


 


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Please use plain text.