10-09-2012 01:02 PM
Welcome to the BlackBerry Support Community.
I would recommend trying the second set of steps in this KB article to reset your BlackBerry® ID password. "How to change or reset a BlackBerry ID password" http://bbry.lv/I2HhIC
Please make sure you can login sucessfully from a computer before trying to login again from your BlackBerry® Curve™ 9360 smartphone.
Hope this helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!