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New Contributor
Posts: 2
Registered: ‎08-18-2013
My Device: blackbeerry 9900

please help

good day, how are doing please am having a big issue with my bbm,its say i cannot set up my bbm and whenever i keep trying this is the pop up error message.(cannot access bbm services, check that your device date and time is correctly set and try again). what can i do please

Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: please help

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the BBM setup, RIM push email functions as well as additional BlackBerry data services such as the internet browser, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.




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New Contributor
Posts: 2
Registered: ‎08-18-2013
My Device: blackbeerry 9900

Re: please help

Yeah I have data plan and yet I can't access it any more..
Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: please help

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code