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Neso
Posts: 5
Registered: ‎06-06-2013
My Device: bb bold 9900

popup message saying the backup file is corrupt

[ Edited ]

I keep getting a popup message saying " the backup file is corrupt. If possible create another backup file and try again or choose another restore option " i dont know what to do :/

 

 

 

 

 

Subject Title edited to reflect new topic.

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: popup message saying the backup file is corrupt

[ Edited ]

Neso wrote:
I keep getting a popup message saying " the backup file is corrupt. If possible create another backup file and try again or choose another restore option " i dont know what to do :/

Are you at this time attempting to RESTORE a previous backup file to your 9900?

 

When was the backup file made?




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New Contributor
Neso
Posts: 5
Registered: ‎06-06-2013
My Device: bb bold 9900

Re: popup message saying the backup file is corrupt

[ Edited ]

I dont know butnwhat diffrence does it do ?!!

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: popup message saying the backup file is corrupt

[ Edited ]

Neso wrote:
I dont know butnwhat diffrence does it do ?!!

Did you make the backup file? What is the format of this backup file?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Neso
Posts: 5
Registered: ‎06-06-2013
My Device: bb bold 9900

Re: popup message saying the backup file is corrupt

[ Edited ]

What do you mean backup file ?! I didnt touch anything in the settings or anything just all of a sudden it kept giving me this message !!

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: popup message saying the backup file is corrupt

[ Edited ]

Neso wrote:
What do you mean backup file ?! I didnt touch anything in the settings or anything just all of a sudden it kept giving me this message !!

You asked in your first post about the backup file. That backup file.

 

Where are you seeing this message... WHAT are you doing on your BlackBerry when you see or get this message?




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New Contributor
Neso
Posts: 5
Registered: ‎06-06-2013
My Device: bb bold 9900

Re: popup message saying the backup file is corrupt

[ Edited ]

Trying to reinstall the blackberry messenger !

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: popup message saying the backup file is corrupt

[ Edited ]

You cannot install BlackBerry Messenger from a backup.

 

You can install BBM from your BlackBerry browser by going to www.blackberry.com/bbm




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Neso
Posts: 5
Registered: ‎06-06-2013
My Device: bb bold 9900

Re: popup message saying the backup file is corrupt

[ Edited ]

But what does it mean backup file is corrupt?!

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: popup message saying the backup file is corrupt


Neso wrote:

But what does it mean backup file is corrupt?!


It means, the backup file is corrupt. You can't restore that file.

 

And since you're trying to REINSTALL BlackBerryMessenger, you do NOT want to restore a backup.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code